Evaluation of Total Quality Management Enablers Using the DEMATEL-ISM Integration Method in the Steel Industry
DOI:
https://doi.org/10.31181/sa2120246Keywords:
Total quality management, Enablers, DEMATEL-ISM, Steel industryAbstract
Quality is an abstract concept that is included in production planning and management among industrial competitions, and its result in customer satisfaction and gaining market share has led to significant economic consequences for the organization. The present study sought to extract the enablers of Total Quality Management (TQM) in the steel industry, aiming to analyze the relationships between them using the DEMATEL-ISM integration method effectively, which can understand the complex correlations between the influencing factors and by using them and provide a hierarchical relational diagram of the effective factors. Thus, the importance of factors and the quantification of the causal relationships among them were discussed. Eleven enablers were extracted, and their relationships were modeled at five levels. The first level includes the four enablers of resource management, standardization of processes and management, performance measurement, regular review of customer satisfaction, and conducting quality audits, and the fifth level includes commitment and management support. This study provided strong evidence to the management of steel industries to rationally develop strategies by considering the influence of enablers.
References
Akhmatova, M. S., Deniskina, A., Akhmatova, D. M., & Prykina, L. (2022). Integrating quality management systems (TQM) in the digital age of intelligent transportation systems industry 4.0. Transportation research procedia, 63, 1512–1520.
Nasim, K., Sikander, A., & Tian, X. (2020). Twenty years of research on total quality management in higher education: a systematic literature review. Higher education quarterly, 74(1), 75–97.
Souza, F. F., Corsi, A., Pagani, R. N., Balbinotti, G., & Kovaleski, J. L. (2022). Total quality management 4.0: adapting quality management to Industry 4.0. The TQM journal, 34(4), 749–769.
Lim, W. M., Ciasullo, M. V., Douglas, A., & Kumar, S. (2022). Environmental social governance (ESG) and total quality management (TQM): a multi-study meta-systematic review. Total quality management & business excellence, 1–23.
Budayan, C., & Okudan, O. (2022). Roadmap for the implementation of total quality management (TQM) in ISO 9001-certified construction companies: evidence from Turkey. Ain shams engineering journal, 13(6), 101788. https://doi.org/10.1016/j.asej.2022.101788
Hussain, T., Wang, D., & Benqian, L. (2023). Examining the role of responsible management, CSR, and TQM in enhancing renewable energy projects: an empirical analysis. Acta ecologica sinica. https://doi.org/10.1016/j.chnaes.2023.06.010
Akhmatova, M. S., Deniskina, A., Akhmatova, D.-M., & Kapustkina, A. (2022). Green SCM and TQM for reducing environmental impacts and enhancing performance in the aviation spares supply chain. Transportation research procedia, 63, 1505–1511.
Tsou, Y. H., Huang, Y. F., Liu, S. C., & Do, M. H. (2021). The effects of total quality management and corporate social responsibility on firm performance: a future research Agenda. The journal of Asian finance, economics and business, 8(4), 277–287.
Arifin, S., Darmawan, D., Hartanto, C. F. B., & Rahman, A. (2022). Human resources based on total quality management. Journal of social science studies (JOS3), 2(1), 17–20.
Trivedi, A., Jakhar, S. K., & Sinha, D. (2021). Analyzing barriers to inland waterways as a sustainable transportation mode in India: a DEMATEL-ISM based approach. Journal of cleaner production, 295, 126301. https://doi.org/10.1016/j.jclepro.2021.126301
Yu, S., Geng, X., He, J., & Sun, Y. (2023). Evolution analysis of product service ecosystem based on interval Pythagorean fuzzy DEMATEL-ISM-SD combination model. Journal of cleaner production, 421, 138501. https://doi.org/10.1016/j.jclepro.2023.138501
Huo, T., Cong, X., Cheng, C., Cai, W., & Zuo, J. (2023). What is the driving mechanism for the carbon emissions in the building sector? an integrated DEMATEL-ISM model. Energy, 274, 127399. https://doi.org/10.1016/j.energy.2023.127399
Shen, J., Li, F., Shi, D., Li, H., & Yu, X. (2018). Factors affecting the economics of distributed natural gas-combined cooling, heating and power systems in China: a systematic analysis based on the integrated decision making trial and evaluation laboratory-interpretative structural modeling (DEMATEL-ISM). Energies, 11(9), 2318. https://doi.org/10.3390/en11092318
Talib, F., Asjad, M., Attri, R., Siddiquee, A. N., & Khan, Z. A. (2019). Ranking model of total quality management enablers in healthcare establishments using the best-worst method. The TQM journal, 31(5), 790–814. https://doi.org/10.1108/TQM-04-2019-0118
Khanam, S., Siddiqui, J., & Talib, F. (2015). Modelling the TQM enablers and IT resources in the ICT industry: an ISM-MICMAC approach. International journal of information systems and management, 1(3), 195–218.
Prakash, C., Barua, M. K., & Balon, V. (2015). Prioritizing TQM enablers to improve Indian airlines performance under fuzzy environment. Industrial engineering journal, 8(8), 28–34.
Khanam, S., Siddiqui, J., & Talib, F. (2016). A DEMATEL approach for prioritizing the TQM enablers and IT resources in the Indian ICT industry. International journal of applied management sciences and engineering (IJAMSE), 3(1), 11–29.
Talib, F., & Rahman, Z. (2010). Critical success factors of TQM in service organizations: a proposed model. Services marketing quarterly, 31(3), 363–380.
Peng, J., Nie, Q., & Chen, X. (2023). Managing hospitality employee cyberloafing: the role of empowering leadership. International journal of hospitality management, 108, 103349. https://doi.org/10.1016/j.ijhm.2022.103349
Lin, M., Ling, Q., Zhang, L., Cui, X., & Zhang, Z. (2022). The effects of manager role stress on job thriving of both employees and managers through empowering leadership. Tourism management, 92, 104545. https://doi.org/10.1016/j.tourman.2022.104545
Sievers, F., Reil, H., Rimbeck, M., Stumpf-Wollersheim, J., & Leyer, M. (2021). Empowering employees in industrial organizations with IoT in their daily operations. Computers in industry, 129, 103445. https://doi.org/10.1016/j.compind.2021.103445
Peng, J., Yang, X., & Huan, T. C. (2022). The effects of empowering leadership on employee adaptiveness in luxury hotel services: evidence from a mixed-methods research. International journal of hospitality management, 101, 103113. https://doi.org/10.1016/j.ijhm.2021.103113
Lee, A., Willis, S., & Tian, A. W. (2018). Empowering leadership: a meta-analytic examination of incremental contribution, mediation, and moderation. Journal of organizational behavior, 39(3), 306–325.
Rapp, A., Ahearne, M., Mathieu, J., & Schillewaert, N. (2006). The impact of knowledge and empowerment on working smart and working hard: the moderating role of experience. International journal of research in marketing, 23(3), 279–293.
Paillé, P., & Francoeur, V. (2022). Enabling employees to perform the required green tasks through support and empowerment. Journal of business research, 140, 420–429.
Hazilah Abd. Manaf, N. (2005). Quality management in Malaysian public health care. International journal of health care quality assurance, 18(3), 204–216.
Wang, C. H., Chen, K. Y., & Chen, S. C. (2012). Total quality management, market orientation and hotel performance: the moderating effects of external environmental factors. International journal of hospitality management, 31(1), 119–129.
Mohammad Mosadeghrad, A. (2014). Essentials of total quality management: a meta-analysis. International journal of health care quality assurance, 27(6), 544–558.
Ali, K. A. M., & Alolayyan, M. N. (2013). The impact of total quality management (TQM) on the hospital’s performance: an empirical research. International journal of services and operations management, 15(4), 482–506.
Sweis, R. J., Al-Mansour, A., Tarawneh, M., & Al-Dweik, G. (2013). The impact of total quality management practices on employee empowerment in the healthcare sector in Saudi Arabia: a study of King Khalid Hospital. International journal of productivity and quality management, 12(3), 271–286.
Alolayyan, M. N. F., Mohd Ali, K. A., Idris, F., & Ibrehem, A. S. (2011). Advance mathematical model to study and analyse the effects of total quality management (TQM) and operational flexibility on hospital performance. Total quality management & business excellence, 22(12), 1371–1393.
Adjei, E., & Mensah, M. (2016). Adopting total quality management to enhance service delivery in medical records: exploring the case of the Korle-Bu Teaching Hospital in Ghana. Records management journal, 26(2), 140–169.
Duggirala, M., Rajendran, C., & Anantharaman, R. N. (2008). Patient-perceived dimensions of total quality service in healthcare. Benchmarking: an international journal, 15(5), 560–583.
Sadeh, E. (2017). Interrelationships among quality enablers, service quality, patients’ satisfaction and loyalty in hospitals. The TQM journal, 29(1), 101–117.
Moreno-Rodri, J. M., Cabrerizo, F. J., Pérez, I. J., Marti, M. A. (2013). A consensus support model based on linguistic information for the initial-self assessment of the EFQM in health care organizations. Expert systems with applications, 40(8), 2792–2798.
Baidoun, S. D., Salem, M. Z., & Omran, O. A. (2018). Assessment of TQM implementation level in Palestinian healthcare organizations: the case of Gaza Strip hospitals. The TQM journal, 30(2), 98–115.
Wardhani, V., Utarini, A., van Dijk, J. P., Post, D., & Groothoff, J. W. (2009). Determinants of quality management systems implementation in hospitals. Health policy, 89(3), 239–251.
Sharma, P. N., & Kirkman, B. L. (2015). Leveraging leaders: a literature review and future lines of inquiry for empowering leadership research. Group & organization management, 40(2), 193–237.
Cheong, M., Spain, S. M., Yammarino, F. J., & Yun, S. (2016). Two faces of empowering leadership: enabling and burdening. The leadership quarterly, 27(4), 602–616.
Sabella, A. R., Kashou, R., & Omran, O. (2015). Assessing quality of management practices in Palestinian hospitals. International journal of organizational analysis, 23(2), 213–232.
Pandey, P., Agrawal, N., Saharan, T., & Raut, R. D. (2021). Impact of human resource management practices on TQM: an ISM-DEMATEL approach. The TQM journal, 34(1), 199–228.
Sweis, R. J., Elhawa, N. A., & Sweis, N. J. (2019). Total quality management practices and their impact on performance: case study of Royal Jordanian Airlines. International journal of business excellence, 17(2), 245–263.
Stewart, A. (2003). An investigation of the suitability of the EFQM excellence model for a pharmacy department within an NHS Trust. International journal of health care quality assurance, 16(2), 65–76.
Kanjanakan, P., Wang, P. Q., & Kim, P. B. (2023). The empowering, the empowered, and the empowerment disparity: a multilevel analysis of the integrated model of employee empowerment. Tourism management, 94, 104635. https://doi.org/10.1016/j.tourman.2022.104635
Kamble, S., Gunasekaran, A., & Dhone, N. C. (2020). Industry 4.0 and lean manufacturing practices for sustainable organisational performance in Indian manufacturing companies. International journal of production research, 58(5), 1319–1337.
Saffar, N., & Obeidat, A. (2020). The effect of total quality management practices on employee performance: the moderating role of knowledge sharing. Management science letters, 10(1), 77–90.
Jimoh, R., Oyewobi, L., Isa, R., & Waziri, I. (2019). Total quality management practices and organizational performance: the mediating roles of strategies for continuous improvement. International journal of construction management, 19(2), 162–177.
Oliveira, G. S., Corrêa, J. E., Balestrassi, P. P., Martins, R. A., & Turrioni, J. B. (2019). Investigation of TQM implementation: empirical study in Brazilian ISO 9001-registered SMEs. Total quality management & business excellence, 30(5–6), 641–659.
Van Aartsengel, A., & Kurtoglu, S. (2013). A guide to continuous improvement transformation: concepts, processes, implementation. Springer Science & Business Media.
Kristianto, Y., Ajmal, M. M., & Sandhu, M. (2012). Adopting TQM approach to achieve customer satisfaction: a flour milling company case study. The TQM journal, 24(1), 29–46.
Chen, Y., Zhou, R., & Zhou, Y. (2022). Analysis of critical factors for the entrepreneurship in industries of the future based on DEMATEL-ISM approach. Sustainability, 14(24), 16812. https://doi.org/10.3390/su142416812
Xiahou, X., Wu, Y., Duan, T., Lin, P., Li, F., Qu, X., … Liu, J. (2022). Analyzing critical factors for the smart construction site development: a DEMATEL-ISM based approach. Buildings, 12(2), 116. https://doi.org/10.3390/buildings12020116
Feng, X., Li, E., Li, J., & Wei, C. (2023). Critical influencing factors of employees’ green behavior: three-stage hybrid fuzzy DEMATEL--ISM--MICMAC approach. Environment, development and sustainability, 1–29. https://link.springer.com/article/10.1007/s10668-023-03364-0
Chen, P., Cai, B., Wu, M., & Zhao, Y. (2022). Obstacle analysis of application of blockchain technology in power data trading based on improved DEMATEL--ISM method under fuzzy environment. Energy reports, 8, 4589–4607.
Wang, L., Cao, Q., & Zhou, L. (2018). Research on the influencing factors in coal mine production safety based on the combination of DEMATEL and ISM. Safety science, 103, 51–61.
Downloads
Published
Data Availability Statement
All data is included in the text.
All site content, except where otherwise noted, is licensed under the 