<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE article PUBLIC "-//NLM//DTD Journal Publishing DTD v2.3 20070202//EN" "journalpublishing.dtd">
<article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" article-type="research-article">
  <front>
    <journal-meta>
      <journal-id journal-id-type="nlm-ta">REA Press</journal-id>
      <journal-id journal-id-type="publisher-id">Null</journal-id>
      <journal-title>REA Press</journal-title><issn pub-type="ppub">3009-3732 </issn><issn pub-type="epub">3009-3732 </issn><publisher>
      	<publisher-name>REA Press</publisher-name>
      </publisher>
    </journal-meta>
    <article-meta>
      <article-id pub-id-type="doi">https://doi.org/10.31181/sa2120246</article-id>
      <article-categories>
        <subj-group subj-group-type="heading">
          <subject>Research Article</subject>
        </subj-group>
        <subj-group><subject>Total quality management, Enablers, DEMATEL-ISM, Steel industry.</subject></subj-group>
      </article-categories>
      <title-group>
        <article-title>Evaluation of Total Quality Management Enablers Using the DEMATEL-ISM Integration Method in the Steel Industry</article-title><subtitle>Evaluation of Total Quality Management Enablers Using the DEMATEL-ISM Integration Method in the Steel Industry</subtitle></title-group>
      <contrib-group><contrib contrib-type="author">
	<name name-style="western">
	<surname>Faghidian</surname>
		<given-names>Seyyed Fatemeh </given-names>
	</name>
	<aff>Department of Industrial Engineering, Science and Research Branch, Islamic Azad University, Tehran, Iran.</aff>
	</contrib><contrib contrib-type="author">
	<name name-style="western">
	<surname>Mahmodi</surname>
		<given-names>Sara </given-names>
	</name>
	<aff>Department of Industrial Engineering, Foulad Institute of Higher Industrial Education, Isfahan, Iran.</aff>
	</contrib></contrib-group>		
      <pub-date pub-type="ppub">
        <month>01</month>
        <year>2024</year>
      </pub-date>
      <pub-date pub-type="epub">
        <day>12</day>
        <month>01</month>
        <year>2024</year>
      </pub-date>
      <volume>2</volume>
      <issue>1</issue>
      <permissions>
        <copyright-statement>© 2024 REA Press</copyright-statement>
        <copyright-year>2024</copyright-year>
        <license license-type="open-access" xlink:href="http://creativecommons.org/licenses/by/2.5/"><p>This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.</p></license>
      </permissions>
      <related-article related-article-type="companion" vol="2" page="e235" id="RA1" ext-link-type="pmc">
			<article-title>Evaluation of Total Quality Management Enablers Using the DEMATEL-ISM Integration Method in the Steel Industry</article-title>
      </related-article>
	  <abstract abstract-type="toc">
		<p>
			Quality is an abstract concept that is included in production planning and management among industrial competitions, and its result in customer satisfaction and gaining market share has led to significant economic consequences for the organization. The present study sought to extract the enablers of Total Quality Management (TQM) in the steel industry, aiming to analyze the relationships between them using the DEMATEL-ISM integration method effectively, which can understand the complex correlations between the influencing factors and by using them and provide a hierarchical relational diagram of the effective factors. Thus, the importance of factors and the quantification of the causal relationships among them were discussed. Eleven enablers were extracted, and their relationships were modeled at five levels. The first level includes the four enablers of resource management, standardization of processes and management, performance measurement, regular review of customer satisfaction, and conducting quality audits, and the fifth level includes commitment and management support. This study provided strong evidence to the management of steel industries to rationally develop strategies by considering the influence of enablers.
		</p>
		</abstract>
    </article-meta>
  </front>
  <body></body>
  <back>
    <ack>
      <p>Null</p>
    </ack>
  </back>
</article>